Strategic Enterprise Success & Outcomes Lead

Gofmx; Columbus (OH); Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

PTO/UTO policies

Flexible schedule

Collaborative culture

Job summary

FMX is seeking an Enterprise Customer Outcome Manager to join our award-winning Customer Success team, known as our “secret weapon.” You’ll be the strategic point of contact for major accounts post-implementation, partnering with customer leadership to maximize platform value and identify growth opportunities.

You will lead quarterly business reviews, drive adoption and retention, and collaborate with Sales on upsell opportunities.

Qualifications

• Experience in enterprise account management, customer success, or a similar client-facing role in SaaS.
• Strong understanding of enterprise buying cycles, success metrics, and executive engagement.
• Familiarity with facilities or operations management software is a plus.
• Ability to influence VP and C-level stakeholders.
• Proven track record managing complex, high-value accounts.

Responsibilities

• Serve as the primary strategic advisor to enterprise accounts post-implementation.
• Own the overall customer relationship and ensure adoption, retention, and satisfaction.
• Deliver and lead quarterly business reviews with key stakeholders and decision-makers.
• Identify upsell and cross-sell opportunities and collaborate with Sales to close them.
• Proactively monitor account health and usage to ensure value realization.
• Collaborate with Product, Engineering, and Solutions Engineering to align on strategic goals.
• Maintain detailed records of meetings, touchpoints, and action items in Planhat.
• Advocate for feature requests and enhancements on behalf of customers.
• Travel to key customer sites and events (~25% travel).
• Build executive relationships and serve as a trusted strategic partner across accounts.

Skills

Enterprise accounts

Customer success

Executive engagement

Salesforce

Planhat

Excel

Tools

Salesforce

Planhat

MS Excel

Job description

FMX is seeking an Enterprise Customer Outcome Manager to join our award-winning Customer Success team, known as our “secret weapon.” You’ll be the strategic point of contact for major accounts post-implementation, partnering with customer leadership to maximize platform value and identify growth opportunities.

You will lead quarterly business reviews, drive adoption and retention, and collaborate with Sales on upsell opportunities.