Remote-First Enterprise Success Lead

FMX; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Remote-first culture

Home office stipend

Generous PTO/UTO

Job summary

FMX is seeking an Enterprise Customer Outcome Manager to join our Customer Success team. You will serve as the strategic post-implementation lead for our largest accounts, partnering with customer leadership to maximize FMX value and drive growth opportunities.

You will own relationships, lead executive reviews, coordinate with Sales on upsell opportunities, and monitor health and usage to ensure ongoing value. Expect 25% travel and a remote-first, collaborative culture at FMX.

Qualifications

• Experience in enterprise account management and customer success in SaaS.
• Understanding of the enterprise buying cycle and executive engagement strategies.
• Familiarity with facilities/operations management software; ability to influence VP/C-level stakeholders.
• Proven track record managing a complex, high-value book of accounts.
• Comfort analyzing usage data and turning insights into actions.

Responsibilities

• Serve as the primary strategic advisor to enterprise accounts post-implementation.
• Own the overall customer relationship and drive adoption, retention, and satisfaction.
• Lead quarterly business reviews with executives and stakeholders.
• Identify upsell/cross-sell opportunities and collaborate with Sales.
• Monitor account health and usage to ensure full value realization.
• Collaborate with Product, Engineering, and Solutions to align on goals.
• Maintain detailed records of meetings and action items in Planhat.
• Advocate for customer needs and feature improvements.
• Travel to key sites (about 25% travel) and build executive relationships.

Skills

Enterprise account management

Customer success

SaaS experience

Executive engagement

Tools

Salesforce

Planhat

Microsoft Excel

Job description

FMX is seeking an Enterprise Customer Outcome Manager to join our Customer Success team. You will serve as the strategic post-implementation lead for our largest accounts, partnering with customer leadership to maximize FMX value and drive growth opportunities.

You will own relationships, lead executive reviews, coordinate with Sales on upsell opportunities, and monitor health and usage to ensure ongoing value. Expect 25% travel and a remote-first, collaborative culture at FMX.