Strategic Enterprise Success Leader

Invicti Security; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

401(k) Savings Plan

Hybrid or Remote Working

Discretionary Time Off

Thrive-Wellness Days

Volunteer Time Off

Job summary

Invicti Security is seeking an Enterprise Customer Success Manager to lead post-sales activities, renewals, and expansion for a portfolio of enterprise customers.

You will act as the voice of the customer, collaborate with Sales, Marketing, Product, Engineering, and Development teams, and drive adoption to maximize value and ensure renewals. Travel to customer locations is required as needed.

Qualifications

• 5+ years of experience within a Customer Success, Account Management, or SaaS Sales role.
• Experience with enterprise-level clients.
• Experience renewals and upsells.
• Strong presentation, meeting facilitation, and written communication skills.
• Ability to travel to customer locations.
• Willingness to work in a hybrid setting with occasional in-office presence.

Responsibilities

• Own post-sales activities for a portfolio of enterprise accounts, from onboarding through renewal and expansion.
• Serve as the voice of the customer and align cross-functional teams.
• Drive product adoption by identifying underutilized features and maximizing value.
• Lead Quarterly Business Reviews to assess progress and priorities.
• Monitor account health and mitigate churn risks proactively.
• Collaborate with Sales to identify upsell opportunities within existing accounts.

Skills

Relationship-building

Account Management

Cross-functional collaboration

Presentation skills

Time management

Written communication

Travel willingness

Tools

Salesforce

Job description

Invicti Security is seeking an Enterprise Customer Success Manager to lead post-sales activities, renewals, and expansion for a portfolio of enterprise customers.

You will act as the voice of the customer, collaborate with Sales, Marketing, Product, Engineering, and Development teams, and drive adoption to maximize value and ensure renewals. Travel to customer locations is required as needed.