LatAm Customer Success Manager - SaaS Growth & Renewals

Invicti Security; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Discretionary time off

Wellness days

Volunteer time off

Birthday leave

Employee recognition

Job summary

Invicti Security is seeking a Customer Success Manager based in Austin, TX, to lead post-sales activities, build strong client relationships, and drive renewals and growth. You will partner with Sales, Marketing, Product, and Engineering to ensure clients realize ongoing value from Invicti’s security platform and services.

You’ll manage adoption, success metrics, and quarterly business reviews, while collaborating with LATAM partners to expand our presence.

Qualifications

• 2–3 years in Customer Success or Account Management.
• Professional English and Spanish verbal and written communication.
• Experience building relationships with clients.
• Experience renewing and upselling customers.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills.
• Willingness to travel to customer locations.
• Experience working with channel partners to support customer needs.

Responsibilities

• Lead all post-sales activities for Invicti's customers with relationship-building and product knowledge.
• Act as the voice of the customer to internal teams.
• Collaborate cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams.
• Retain long-term partnerships by renewing and expanding successful customers.
• Drive quarterly metrics on retention, renewals, and upselling.
• Oversee customer adoption, training, and best-practice development.
• Conduct Quarterly Business Reviews to drive positive outcomes.
• Analyze data to derive insights and recommendations for clients.
• Monitor accounts to identify churn risks and mitigate them.
• Collaborate with LATAM channel partners to grow the LATAM business.

Skills

English & Spanish communication

Client relationship building

Renewals & upsells

Presentation skills

Time management

Organizational skills

Channel partner collaboration

Willingness to travel

Job description

Invicti Security is seeking a Customer Success Manager based in Austin, TX, to lead post-sales activities, build strong client relationships, and drive renewals and growth. You will partner with Sales, Marketing, Product, and Engineering to ensure clients realize ongoing value from Invicti’s security platform and services.

You’ll manage adoption, success metrics, and quarterly business reviews, while collaborating with LATAM partners to expand our presence.