Strategic Enterprise Service & CMDB Analyst

Peraton; United States; On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Health Savings Account

Disability (short/long)

Employee Assistance Program

401(k)

Paid time off

Company holidays

Job summary

Peraton is seeking an experienced Enterprise Service and Configuration Management Analyst to join the ESM team supporting KPI/SLA reporting and RCA documentation. The role maintains the CMDB across on-prem and cloud environments and participates in incident bridges and DORM meetings to drive timely resolutions.

You will document CIs, analyze operational data for trends, and prepare clear responses to customer data calls while collaborating with Peraton and customer teams to improve service

Qualifications

• 5 years of experience with BS/BA or 9 years with HS diploma/equivalent.
• Experience in ITIL and ESM concepts (incident, change and problem management).
• Excellent verbal and written communication.
• Ability to coordinate with multiple teams and respond to data requests.
• US citizen and ability to obtain clearance.

Responsibilities

• Identify, document, and manage CIs and dependencies; maintain CMDB.
• Diagnose and drive issues from detection to resolution.
• Analyze operational data to spot trends and insights.
• Coordinate responses to customer data calls for config and ops data.
• Communicate clearly with customer and contractor teams.
• Support tracking for incidents, requests, problems, and changes.
• Collaborate with teams to ensure timely incident resolution.
• Monitor aging incidents and drive timely updates.
• Assist in RCAs and customer submission reviews.
• Host Daily Operations Review Meeting (DORM).
• Data manipulation in MS Excel with VLOOKUP, MATCH, IF, Pivot, Macros.

Skills

ITIL knowledge

Strong communication

Cross-team collaboration

Data analysis

Education

Bachelor's degree in related field

Tools

MS Excel (VLOOKUP, Pivot Tables, Macros)

Job description

Peraton is seeking an experienced Enterprise Service and Configuration Management Analyst to join the ESM team supporting KPI/SLA reporting and RCA documentation. The role maintains the CMDB across on-prem and cloud environments and participates in incident bridges and DORM meetings to drive timely resolutions.

You will document CIs, analyze operational data for trends, and prepare clear responses to customer data calls while collaborating with Peraton and customer teams to improve service