Enterprise CS Manager: Strategic Growth & Onboarding

ServiceNow; Santa Clara (CA); On-site; USD 99,500 - 164,200; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a customer-oriented professional in Santa Clara to partner with initial customers and drive product value. You will develop trusted advisor relationships with executive sponsors, translate business needs into new solutions, and iterate our onboarding strategy.

You will work across teams to drive adoption, growth and customer outcomes. You will help customers identify transformational goals, adapt to product changes, and communicate strategically.

Qualifications

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience.
• Experience supporting deployments with large enterprise customers.
• Process focused with strong problem-solving ability—looking for smarter ways to achieve goals.
• Strong internal and external relationship skills, including with senior executives.
• Diplomatic, tactful, and poised under pressure.
• Voracious appetite to learn and grow.
• Bachelor’s degree completed.
• Willing to travel 10–25% of the time.

Responsibilities

• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executive sponsors to ensure business value.
• Collaborate cross-functionally to translate business needs into new customer solutions.
• Evolve and iterate on the customer onboarding strategy.
• Drive adoption, engagement, and growth with internal teams and customers.
• Help customers identify, quantify, and pursue transformational goals with Moveworks.
• Adapt quickly to product changes and communicate impacts to stakeholders.
• Act as the voice of the customer, gathering feedback and contributing to the product roadmap.

Skills

Account management

Sales experience

Explain technical solutions

Enterprise deployments

Relationship building

Diplomacy

Learning mindset

Travel readiness

Education

Bachelor's degree

Job description

ServiceNow is seeking a customer-oriented professional in Santa Clara to partner with initial customers and drive product value. You will develop trusted advisor relationships with executive sponsors, translate business needs into new solutions, and iterate our onboarding strategy.

You will work across teams to drive adoption, growth and customer outcomes. You will help customers identify transformational goals, adapt to product changes, and communicate strategically.