Strategic Enterprise SaaS CSM — Growth & Retention

LearnUpon; Dublin (CA); Hybrid; USD 78,000 - 101,000; Full time

Job summary

LearnUpon is seeking a Customer Success Manager to manage a high‑value portfolio across US, EMEA and APAC from our Dublin hybrid office. You will drive outcomes, renewals and expansion, acting as a trusted advisor and aligning LearnUpon solutions to clients' success metrics.

You will partner with Implementation, Support and Solutions teams to deliver a seamless experience, maintain account health, and unlock strategic growth opportunities while prioritizing customer value and ROI.

Qualifications

• 2–4 years in Customer Success, Account Management or consultative roles within SaaS.
• Experience with Enterprise or high‑value customers and renewal/expansion.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Own a portfolio of customers, ensuring defined business outcomes and measurable value through LearnUpon.
• Develop deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics.
• Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations.
• Ensure customers are positioned for successful renewals and expansion through consistent value demonstration.
• Act as a trusted advisor, guiding customers toward improved outcomes and navigating change.
• Identify expansion opportunities based on customer outcomes and usage to support growth conversations.
• Collaborate cross-functionally with Implementation, Support, and Solutions teams to deliver a seamless customer experience.
• Maintain strong operational discipline with account insights, prioritization, and initiatives that improve team performance.

Skills

Customer Success

Account Management

Consultative mindset

Commercial awareness

Communication

Prioritization

Travel willingness

Cross-functional collaboration

Job description

LearnUpon is seeking a Customer Success Manager to manage a high‑value portfolio across US, EMEA and APAC from our Dublin hybrid office. You will drive outcomes, renewals and expansion, acting as a trusted advisor and aligning LearnUpon solutions to clients' success metrics.

You will partner with Implementation, Support and Solutions teams to deliver a seamless experience, maintain account health, and unlock strategic growth opportunities while prioritizing customer value and ROI.