Strategic Enterprise CSM — Growth, Renewal & Value

LearnUpon

Pennsylvania

Hybrid

USD 120,000 - 160,000

Full time

14 days+

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Job summary

LearnUpon in Philadelphia, PA, is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic, high-value customers and ensure measurable outcomes and long-term value from LearnUpon.

You will blend strategic account leadership with consultative engagement, drive renewal readiness, identify expansion opportunities, and coordinate cross-functional teams to deliver a seamless customer experience.

Qualifications

5+ years experience in SaaS Customer Success, Account Management, or related role.
Proven success managing complex, high-value Enterprise customers with strong retention and expansion outcomes.
Strong consultative and strategic mindset; able to engage at operational and executive levels.
Experience supporting renewal readiness and expansion in high-ARR environments.
Excellent communication and presentation skills with senior stakeholders.
Strong organizational skills managing a smaller number of complex accounts.
Sound judgment in ambiguous, high-impact situations.
Experience using AI tools to streamline tasks and improve efficiencies.

Responsibilities

Own a portfolio of Enterprise customers, ensuring defined outcomes and measurable value.
Lead executive engagement, including business reviews and long-term value planning.
Own renewal readiness and drive expansion opportunities with Sales.
Coordinate cross-functional teams to deliver a seamless customer experience.
Maintain account planning, forecasting inputs, and visibility into customer health.