Strategic Enterprise Onboarding & Success Lead

Handshake; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Ownership: Equity in a fast-growing, U

Financial Wellness: 401(k) match, comp

Family Support: Parental leave, Fert l

Wellbeing: Medical, dental, vision, 24

Growth: Learning stipend

Remote & Office: Internet, commuting,

Time Off: Flexible PTO, holidays

Connection: Team outings & referral

Job summary

Handshake is hiring an Implementation Manager for Employer Customer Success to be the first touchpoint after the sale. You will help build a scalable onboarding function for enterprise and strategic customers in their first 60–90 days, aligning employers with goals and a clear success plan.

You will establish trusted relationships with senior stakeholders, translate business goals into measurable outcomes, and drive adoption through structured implementations and SOPs.

Qualifications

• 5+ years in a customer-facing role with project management experience.
• Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders.
• Proven track record of building relationships & trust quickly with senior stakeholders.
• Strong project & time management skills, with the ability to manage multiple implementations at once.
• Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way.
• Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes.

Responsibilities

• Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days.
• Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans.
• Train & coach employer partners on early talent best practices & workflows to accelerate time to value.
• Use data to refine implementation strategies & build SOPs that scale onboarding across the team.

Skills

5+ years in customer-facing roles

Project management

Executive communication

Relationship building with seniorStake

Time management & multi-implementation

Data-driven decision making

Problem solving & scrappy mindset

Tools

CRM systems

Job description

Handshake is hiring an Implementation Manager for Employer Customer Success to be the first touchpoint after the sale. You will help build a scalable onboarding function for enterprise and strategic customers in their first 60–90 days, aligning employers with goals and a clear success plan.

You will establish trusted relationships with senior stakeholders, translate business goals into measurable outcomes, and drive adoption through structured implementations and SOPs.