Strategic Enterprise Onboarding Lead - Ecommerce SaaS

Okendo; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Okendo is seeking an Enterprise Onboarding Manager to lead launches from sales handoff through go-live and handoff to Customer Success. You will coordinate stakeholders across Solutions Engineering, Support, Customer Success, and Account Executives, translating brand goals into actionable plans and ensuring fast time-to-value.

You will design onboarding programs, guide data migration and integrations with Shopify, Klaviyo, and other tools, and mentor brand teams to deliver successful launches on

Qualifications

• 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company.
• Track record of leading complex, multi-stakeholder launches for large customers, on time and to a high standard.
• Strong project management and organisation: plan, track, and prioritise many moving parts across launches.
• Technical comfort with CSV, HTML, and APIs.
• Knowledge of ecommerce tech stacks and metrics such as conversion, AOV, and repeat rate.

Responsibilities

• Own the enterprise launch from kickoff to go-live.
• Design programs that deliver value fast across multiple products and brands.
• Partner across the business with Sales, Solutions Engineering, Support, Customer Success, and Account Executives.
• Keep raising the bar by building templates, checklists, and playbooks for enterprise launches.
• Become a deep expert on the Okendo platform and the ecommerce tools brands use with it.
• Train brand teams to run their programs confidently and achieve value by go-live.

Skills

Project management

Technical aptitude

Ecommerce knowledge

Communication skills

Stakeholder management

Tools

Shopify

Klaviyo

TikTok Shop

Google

Meta

Attentive

Job description

Okendo is seeking an Enterprise Onboarding Manager to lead launches from sales handoff through go-live and handoff to Customer Success. You will coordinate stakeholders across Solutions Engineering, Support, Customer Success, and Account Executives, translating brand goals into actionable plans and ensuring fast time-to-value.

You will design onboarding programs, guide data migration and integrations with Shopify, Klaviyo, and other tools, and mentor brand teams to deliver successful launches on