Remote Enterprise Implementation Lead (Equity & Growth)

handshake; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Equity in a fast-growing company

401(k) match and financial coaching

Parental leave and coaching

Medical, dental, and vision, mental健康

Job summary

Handshake is seeking an Implementation Manager for Employer Customer Success to be the first touchpoint after the sale, leading scalable onboarding for enterprise & strategic customers in their first 60-90 days with Handshake.

You will build trusted relationships with senior stakeholders, translate business goals into clear success plans, and drive adoption through structured kick-offs, product setup, and SOPs that scale across the team.

Qualifications

• 5+ years in a customer-facing role with project management experience.
• Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders.
• Proven track record of building relationships & trust quickly with senior stakeholders.
• Strong project & time management skills, with the ability to manage multiple implementations at once.
• Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way.
• Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes.

Responsibilities

• Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days.
• Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans.
• Train & coach employer partners on early talent best practices & workflows to accelerate time to value.
• Use data to refine implementation strategies & build SOPs that scale onboarding across the team.

Skills

Customer success

Project management

Executive communication

Stakeholder management

Time management

Data-driven

Cross-functional collaboration

Problem solving

Bias for action

Job description

Handshake is seeking an Implementation Manager for Employer Customer Success to be the first touchpoint after the sale, leading scalable onboarding for enterprise & strategic customers in their first 60-90 days with Handshake.

You will build trusted relationships with senior stakeholders, translate business goals into clear success plans, and drive adoption through structured kick-offs, product setup, and SOPs that scale across the team.