Equity-Backed Enterprise Implementation Lead

Handshake; New York (NY); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Ownership: Equity in a fast-growing公司

401(k) match, financial coaching

Paid parental leave, fertilityBenefits

Medical, dental, and vision, mental健康

Learning stipend, ongoing development

Remote & Office: Internet, commuting,

Flexible PTO, 15 holidays + 2 flex

Team outings & referral bonuses

Job summary

Handshake is seeking an Implementation Manager for Employer Customer Success to be the first touchpoint after the sale. You will report to the Director of Customer Success and help build a scalable onboarding function for enterprise and strategic customers in their first 60-90 days.

Focus is on building trusted relationships with senior stakeholders and aligning employers on goals for a clear path to success.

Qualifications

• 5+ years in a customer-facing role with project management experience.
• Excellent executive communication skills, written & verbal, with customers & internal stakeholders.
• Proven track record of building relationships & trust quickly with senior stakeholders.
• Strong project & time management skills, with the ability to manage multiple implementations at once.
• Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way.
• Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes.
• A good listener who works well across multiple teams & departments.
• Bias for action, with a willingness to roll up your sleeves regardless of title.

Responsibilities

• Launch enterprise & strategic employers through kick-off calls, product setup, & implementation checklists.
• Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans.
• Train & coach employer partners on early talent best practices & workflows to accelerate time to value.
• Use data to refine implementation strategies & build SOPs that scale onboarding across the team.

Skills

Customer success

Executive communication

Relationship building

Project management

Data-driven

Problem solving

Cross-functional

Time management

Bias for action

Job description

Handshake is seeking an Implementation Manager for Employer Customer Success to be the first touchpoint after the sale. You will report to the Director of Customer Success and help build a scalable onboarding function for enterprise and strategic customers in their first 60-90 days.

Focus is on building trusted relationships with senior stakeholders and aligning employers on goals for a clear path to success.