Strategic Enterprise Growth & Renewal Leader

Trustpilot

New York (NY)

Hybrid

USD 123,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Flexible working options

Health insurance

401k matching

Paid parental leave

Volunteering days

Learning & development

Headspace access

Company events

Job summary

Trustpilot is seeking a Senior Account Manager to manage a portfolio of enterprise customers, focusing on retention, renewals and revenue growth. You'll act as a strategic advisor, leverage data to demonstrate ROI, and partner with cross-functional teams to deliver a superior customer experience.

You will lead multi-year account plans, drive cross-sell across products, and build executive-level relationships with key stakeholders.

Qualifications

Experience managing enterprise or strategic SaaS/tech accounts.
Proven renewals, upsell and Net Revenue Retention growth.
Strong commercial acumen and executive communication.
Excellent negotiation, influencing and strategic planning skills.
Able to build cross-functional partnerships with matrixed stakeholders.
Analytical, data-driven approach to drive ROI for customers.

Responsibilities

Retention & Renewal: manage enterprise renewals and ensure long-term partnerships.
Growth: drive upsell and cross-sell across products and markets to grow NRR.
Strategic Account Planning: develop multi-year plans and executive engagement.
Executive Relationship Management: build trust with senior stakeholders.
Cross-Functional Collaboration: align with CS, Product, and Marketing to deliver value.
Market & Insight Leadership: share feedback to inform pricing and roadmap.