Strategic Enterprise Growth & Renewal Lead

Trustpilot; Denver (CO); Hybrid; USD 123,000 - 130,000; Full time

Benefits offered by this job

Flexible working options

Health insurance

Paid time off

Volunteer days

Learning opportunities

401k matching

Job summary

Trustpilot in Denver is seeking a Senior Account Manager to manage a portfolio of Enterprise customers, driving retention, renewals, and revenue growth across multiple products. You will act as a strategic advisor, using data to demonstrate ROI and deepen partnerships.

You’ll lead multi-year account strategies, engage with senior stakeholders, and collaborate with Product, Marketing, and Customer Success to deliver value and a unified customer experience in a fast-growing SaaS environment.

Qualifications

• Extensive experience managing enterprise or strategic accounts in a SaaS or technology environment.
• Proven success in multi-year renewals, upsells, and Net Revenue Retention (NRR) growth.
• Exceptional commercial acumen and executive communication skills.
• Strong negotiation, influencing, and strategic planning abilities.
• Skilled in building cross-functional partnerships and managing matrixed stakeholders.
• Analytical, data-driven account management delivering measurable business impact.

Responsibilities

• Retention & Renewal: Manage complex enterprise renewals to achieve high GRR and long-term partnership continuity.
• Growth: Drive strategic upsell and cross-sell across products, markets, or divisions for NRR growth.
• Strategic Account Planning: Develop multi-year account strategies and executive engagement plans.
• Executive Relationship Management: Build trusted partnerships with senior stakeholders.
• Cross-Functional Collaboration: Work with Customer Success, Product, and Marketing to deliver a unified customer experience.
• Market & Insight Leadership: Provide customer and market feedback to inform commercial strategy, pricing, and roadmap decisions.

Skills

Enterprise accounts

SaaS industry

Executive communication

Negotiation

Cross-functional partnerships

Data-driven

Job description

Trustpilot in Denver is seeking a Senior Account Manager to manage a portfolio of Enterprise customers, driving retention, renewals, and revenue growth across multiple products. You will act as a strategic advisor, using data to demonstrate ROI and deepen partnerships.

You’ll lead multi-year account strategies, engage with senior stakeholders, and collaborate with Product, Marketing, and Customer Success to deliver value and a unified customer experience in a fast-growing SaaS environment.