Strategic Customer Success Manager — Remote

Cardata; United States; Remote; USD 50,000 - 64,000; Full time

Benefits offered by this job

Remote work

Mentorship and development

Extended medical benefits

Health spending account

Wellness spending account

EAP

Job summary

Cardata is seeking a Customer Success Manager to own a portfolio of customer relationships post-implementation, driving measurable value from mobility programs and supporting Cardata's GRR and NRR goals. You’ll translate customer needs into outcomes, identify at-risk accounts, and partner with Account Management to expand opportunities.

This role relies on strong commercial judgment, data storytelling, and cross-functional collaboration in a fast-paced SaaS environment.

Qualifications

• 3–5 years in Customer Success, Account Management, or similar roles in B2B SaaS.
• Proven ability to manage a portfolio of mid-market or enterprise customers.
• Experience contributing to retention, renewals, GRR, and NRR.

Responsibilities

• Own customer outcomes and value realization across a portfolio.
• Protect GRR through proactive health and risk management.
• Drive NRR by identifying growth opportunities and upsell potential.
• Lead executive-level conversations, business reviews, and renewals.
• Coordinate post-implementation handoff and time-to-value with cross-functional teams.
• Turn data into actionable insights and executive-ready recommendations.

Skills

Customer Success

Account Management

Commercial judgment

Executive conversations

Data storytelling

Cross-functional collaboration

Excel

Tools

Excel

Job description

Cardata is seeking a Customer Success Manager to own a portfolio of customer relationships post-implementation, driving measurable value from mobility programs and supporting Cardata's GRR and NRR goals. You’ll translate customer needs into outcomes, identify at-risk accounts, and partner with Account Management to expand opportunities.

This role relies on strong commercial judgment, data storytelling, and cross-functional collaboration in a fast-paced SaaS environment.