Senior Enterprise Customer Success Leader: ROI & Retention

Enable; United States; A distancia; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Private Health Insurance

Electric Vehicle Scheme

Lucrative Bonus Plan

Equity Program

Career Growth

Training

Descripción de la vacante

Enable is seeking a Senior Customer Success Manager, Enterprise, to partner with our largest customers to drive value from Enable’s rebate platform. You will manage strategic accounts, align with Product, Sales, and Support, and lead initiatives that improve retention and expansion across the customer journey.

You’ll oversee onboarding, adoption, risk mitigation, and renewal strategies, while mentoring teammates and collaborating with the Revenue team to maximize ROI.

Formación

• Minimum 6 years in Customer Success within SaaS.
• Experience managing Strategic and Enterprise accounts.
• Proven track record of achieving retention and expansion metrics.
• Strong communication with executives and stakeholders.
• Ability to balance customer value with company goals.

Responsabilidades

• Build and sustain long-lasting partnerships with major customers.
• Present to stakeholders from end users to C-level executives.
• Own risk mitigation and escalation plans for customer issues.
• Collaborate with Product, Sales and Support to improve offerings and processes.
• Drive customer feedback into roadmap and operational improvements.
• Lead account plans to achieve measurable ROI and renewals.

Conocimientos

Customer Success

Strategic account management

C-level communication

Risk mitigation

Stakeholder management

Renewal strategies

Cross-functional collaboration

Descripción del empleo

Enable is seeking a Senior Customer Success Manager, Enterprise, to partner with our largest customers to drive value from Enable’s rebate platform. You will manage strategic accounts, align with Product, Sales, and Support, and lead initiatives that improve retention and expansion across the customer journey.

You’ll oversee onboarding, adoption, risk mitigation, and renewal strategies, while mentoring teammates and collaborating with the Revenue team to maximize ROI.