Strategic Enterprise Customer Success Manager

Attentive; United States; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Attentive is the AI marketing platform powering 1:1 personalization. We are seeking a Senior Customer Success Manager to lead strategy for a portfolio of strategic accounts, shaping program direction and driving measurable business outcomes across the Attentive platform.

You will consult with cross-functional teams, translate performance insights into recommendations, and build trusted executive relationships to ensure adoption, renewal, and growth across SMS, email, and AI-powered capabilities.

Qualifications

• 5+ years of experience in Customer Success or Account Management, ideally in marketing technology or SaaS.
• Strong understanding of lifecycle marketing and growth and retention strategies, with depth in SMS or email and the ability to advise across channels.
• Experience collaborating with commercial, Services, product, and technical teams to translate customer needs into coordinated solutions and measurable outcomes.
• Strong analytical and commercial judgment: you can interpret performance data, ask thoughtful questions about measurement, and turn insights into actionable recommendations.

Responsibilities

• Build and maintain strategic success plans with clear business goals, success measures, priorities, owners, and milestones.
• Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention, connecting SMS, email, and AI-powered capabilities into a cohesive program.
• Coordinate Account Management, Services, and technical and product partners around the customer strategy.
• Develop relationships across executive sponsors, marketing leaders, and technical stakeholders. Lead business reviews and working sessions that connect performance to business priorities and secure decisions and next steps.
• Translate program performance into clear recommendations, testing priorities, and business cases. Assess measurement limitations and evaluate opportunities in the context of customer goals, budgets, and expected returns.
• Maintain accurate revenue and renewal forecasts in partnership with Account Management, using customer usage, performance, and stakeholder signals. Identify risks early, communicate them clearly, and lead coordinated mitigation plans.
• Identify expansion opportunities through customer goals and unmet needs. Partner with Account Management and specialists to build value-based recommendations, define success criteria, and support meaningful adoption.
• Translate customer feedback and integration needs into clear business requirements for product and technical partners. Help customers build the knowledge and practices to sustain success, and share effective approaches with the team.

Skills

Customer success

Account management

Lifecycle marketing

Cross-functional leadership

Analytical thinking

Executive stakeholder influence

Forecasting & renewal management

Tools

Salesforce

CRM platforms

Reporting tools

Job description

Attentive is the AI marketing platform powering 1:1 personalization. We are seeking a Senior Customer Success Manager to lead strategy for a portfolio of strategic accounts, shaping program direction and driving measurable business outcomes across the Attentive platform.

You will consult with cross-functional teams, translate performance insights into recommendations, and build trusted executive relationships to ensure adoption, renewal, and growth across SMS, email, and AI-powered capabilities.