Strategic Enterprise CSM for AI Web Search

Nimble; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Nimble seeks a Strategic Customer Success Manager (CSM) to drive adoption, retention, and expansion for enterprise accounts from our San Francisco hub. You will partner with senior stakeholders to ensure measurable outcomes using Nimble’s platform.

You’ll connect customer needs with Nimble’s technical solutions, collaborating with Product, Support and Engineering to deliver long-term success and value. This is a post-sales, customer-facing leadership role reporting to the Director of Customer

Qualifications

• 6+ years of customer-facing SaaS experience.
• 3+ years supporting enterprise customers.
• Experience partnering with Engineering, Data, AI teams in complex environments.
• Strong technical aptitude with familiarity of web technologies (HTML/CSS).

Responsibilities

• Own revenue growth and retention for enterprise customers, drive expansion, renewals, and advocacy while reducing churn.
• Build deep relationships with stakeholders across data, engineering, product and BI teams to ensure long-term adoption and value.
• Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps.
• Proactively monitor customer health signals and take action to prevent issues.
• Work with Product and Solutions/Engineering to elevate gaps and influence roadmap priorities.
• Construct enterprise-wide business cases demonstrating ROI of Nimble’s Web Search Agents.
• Maintain awareness of events, needs, risks, and value drivers.

Skills

SaaS experience

Enterprise engagement

Executive presence

Cross-functional

APIs & logs

Tools

HTML/CSS

APIs

Job description

Nimble seeks a Strategic Customer Success Manager (CSM) to drive adoption, retention, and expansion for enterprise accounts from our San Francisco hub. You will partner with senior stakeholders to ensure measurable outcomes using Nimble’s platform.

You’ll connect customer needs with Nimble’s technical solutions, collaborating with Product, Support and Engineering to deliver long-term success and value. This is a post-sales, customer-facing leadership role reporting to the Director of Customer