Strategic Enterprise Customer Success Manager

Haven; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k with employer match

Employee stock option program

Generous PTO and holidays

Parental leave

Annual Wellness Stipend

Commuter benefits (Chicago)

Job summary

FourKites in Chicago is seeking a Customer Success Manager to own the day-to-day relationship with enterprise customers, drive adoption and retention, and expand the footprint across the FourKites platform.

You will train customers, set measurable goals, lead quarterly business reviews, and collaborate with Sales and Product to ensure customers realize value and achieve their business objectives.

Qualifications

• 3+ years of enterprise customer experience in a Customer Success or Account Management role at a SaaS company.
• Excellent ability to multitask and prioritize workload.
• Demonstrated ability to work cross-functionally in a fast-growing company.
• Strong drive for efficiency and timely, quality-focused work.
• Ability to travel 10% or more.

Responsibilities

• Own overall relationship with assigned customers, increasing adoption, driving usage, ensuring retention and satisfaction.
• Establish a trusted/strategic advisor relationship with each customer and drive continued value of our products and services.
• Develop, prepare, and nurture customers for advocacy.
• Help customers establish critical goals or KPIs and aid in achieving them.
• Facilitate quarterly Executive Business Reviews to review goals, progress and opportunities.
• Understand white-space and identify upsell opportunities.
• Advocate customer needs cross-departmentally and manage account escalations.
• Advocate internally for customer needs and priorities.

Skills

Customer success

Account management

Cross-functional collaboration

Project planning

Travel readiness

Job description

FourKites in Chicago is seeking a Customer Success Manager to own the day-to-day relationship with enterprise customers, drive adoption and retention, and expand the footprint across the FourKites platform.

You will train customers, set measurable goals, lead quarterly business reviews, and collaborate with Sales and Product to ensure customers realize value and achieve their business objectives.