Strategic Enterprise Customer Success Leader

Findem

United States

Remote

USD 120,000 - 160,000

Full time

6 days ago

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Benefits offered by this job

Unlimited PTO

Healthcare coverage

Home office stipend

Professional development budget

Equity grants

Job summary

Findem, AI-powered platform for talent outcomes, seeks a Senior Customer Success Manager to manage strategic enterprise relationships and drive measurable value across customer accounts.

You will translate each customer's talent strategy into executable success plans, drive adoption across Findem offerings, and advocate for customers across Product, Marketing, Support, and Implementation. Expect collaboration with cross-functional teams to protect and grow recurring revenue.

Qualifications

8+ years in CS/AM/consulting in a B2B SaaS environment.
4+ years owning enterprise-tier accounts.
Experience with talent acquisition or HR tech is a plus.

Responsibilities

Strategic account ownership for a defined portfolio of enterprise customers.
Build and own success plans aligned to business objectives; review regularly.
Support executive-level reviews (QBR/EBR) with HR leadership, grounded in adoption data.
Partner with Account Management to own renewal paths and identify expansion opportunities.
Drive measurable adoption of Findem's platform and services across recruiting teams.

Skills

Executive communication

Strategic problem solving

Influence without authority

Cross-functional collaboration

Education

8+ years in CS/AM/B2B SaaS

4+ years owning enterprise-tier accounts

Tools

Planhat

Job description

Findem, AI-powered platform for talent outcomes, seeks a Senior Customer Success Manager to manage strategic enterprise relationships and drive measurable value across customer accounts.

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