Strategic Enterprise Customer Success Manager

Equifax; Boise (ID); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Equifax is seeking a Manager of Customer Success to oversee a small team and serve as the trusted advisor for strategic enterprise clients. You will guide post-sales support, optimize the customer lifecycle, monitor health metrics, and partner with internal teams to drive product adoption and renewal efforts.

The role emphasizes relationship-based management, cross-functional collaboration, and opportunities to expand accounts across multiple regions while balancing in-office collaboration

Qualifications

• 7+ years of experience in Customer Success managing strategic or enterprise-level clients.
• 2+ years of experience leading, coaching, or mentoring Customer Success Managers or account team members.
• Proven track record of meeting or exceeding account retention and growth.
• Experience defining post-sales success criteria and tracking adoption metrics.
• Experience leading cross-functional internal teams to resolve complex customer issues.

Responsibilities

• Serve as a Manager of Customer Success, coaching, mentoring, and providing leadership oversight to a small team of Customer Success Managers.
• Act as the single point of contact and trusted advisor for assigned strategic, large, or key enterprise accounts to optimize the Customer Experience lifecycle.
• Facilitate post-sales performance management by establishing success criteria, helping customers develop optimization plans, and ensuring maximum value realization.
• Monitor solution usage, assess customer adoption and account health, and represent the voice of the customer to influence future internal product roadmaps.
• Act as the cross-functional connecting thread across the customer journey to resolve reported issues, eliminate pain points, and secure account retention and renewals.
• Provide industry best practices and deep business insights during regular customer interactions to articulate solution value and identify growth opportunities for annual revenue expansion.

Skills

Team leadership

Customer success

Strategic accounts

Account expansion

Cross-functional collaboration

Mentoring

Education

Bachelor’s degree in Business, Sales, Marketing, or related discipline

Job description

Equifax is seeking a Manager of Customer Success to oversee a small team and serve as the trusted advisor for strategic enterprise clients. You will guide post-sales support, optimize the customer lifecycle, monitor health metrics, and partner with internal teams to drive product adoption and renewal efforts.

The role emphasizes relationship-based management, cross-functional collaboration, and opportunities to expand accounts across multiple regions while balancing in-office collaboration