Strategic Enterprise Customer Success Leader

Perforce; Minneapolis (MN); On-site; USD 91,000 - 117,000; Full time

Benefits offered by this job

Annual bonus plan

Comprehensive benefits package

Wellness programs

Total time off

Job summary

Perforce is seeking a Senior Customer Success Manager to support Delphix customers in the central US region. You will build deep strategic relationships with enterprise customers, champion the Delight Every Customer mission, drive product adoption, mitigate risk, secure renewals, and identify expansion opportunities.

You’ll collaborate cross-functionally with Sales, Operations, Legal, Support, Professional Services and Product teams to ensure a seamless and impactful customer journey while

Qualifications

• 8+ years of experience in account management/customer success in a software company.
• Experience negotiating and closing customer contracts (renewals & expansion).
• History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent.
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
• Must be able to travel at times.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts.
• Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
• Partner with the Delphix Account Team to find opportunities for expanded usage of Delphix.
• Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
• Act as the Delphix liaison for technical inquiries, issues or escalations.

Skills

8+ years experience in account mgmt /

Experience negotiating and closing c-?

Education

Bachelor's Degree in Business/CS/IS or related

Tools

Gainsight

PowerPoint

Job description

Perforce is seeking a Senior Customer Success Manager to support Delphix customers in the central US region. You will build deep strategic relationships with enterprise customers, champion the Delight Every Customer mission, drive product adoption, mitigate risk, secure renewals, and identify expansion opportunities.

You’ll collaborate cross-functionally with Sales, Operations, Legal, Support, Professional Services and Product teams to ensure a seamless and impactful customer journey while