Senior Customer Success Leader - Growth & Renewals

Perforce Software; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement benefits

Life insurance

Wellness programs

Total time off

Other employee perks

Job summary

Perforce Software is seeking a Senior Customer Success Manager to support Delphix customers in the eastern US region. You will manage strategic accounts, drive renewal and expansion opportunities, and partner with sales and services teams to maximize value realized from the Delphix solution.

You will engage with economic buyers, coordinate cross-functional teams, and maintain a high standard of customer success through data-driven insights, risk mitigation, and effective communication.

Qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems or related field and work experience.
• 8+ years of experience in account management/customer success in a software company.
• Experience negotiating and closing customer contracts (renewals & expansion).
• History of success as a customer success manager, consultant, pre-sales, account management or equivalent.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts.
• Orchestrate relationships with assigned clients to define value, increase adoption and secure retention.
• Partner with account teams to identify opportunities for expanded usage of Delphix.
• Lead discussions with Economic Buyers to reinforce value and identify expansion opportunities.
• Act as a liaison for technical inquiries, coordinating with Support, Product Management, ENG, and others as needed.
• Ensure client reference ability to support sales in expansions and closing processes.
• Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.

Skills

Account management

Customer success

Negotiation

Renewals

Expansion

Strategic conversations

Cross-functional collaboration

Presentation skills

Data interpretation

Education

Bachelor’s degree in Business or related field

Tools

Gainsight

PowerPoint

Job description

Perforce Software is seeking a Senior Customer Success Manager to support Delphix customers in the eastern US region. You will manage strategic accounts, drive renewal and expansion opportunities, and partner with sales and services teams to maximize value realized from the Delphix solution.

You will engage with economic buyers, coordinate cross-functional teams, and maintain a high standard of customer success through data-driven insights, risk mitigation, and effective communication.