Senior Customer Success Leader — Drive Growth & Value

Delphix; Minneapolis (MN); On-site; USD 91,000 - 117,000; Full time

Job summary

Perforce is seeking an Associate Manager of Customer Success to support Delphix customers in the central US region. You will drive value realization, manage executive relationships, and lead renewal and expansion opportunities while collaborating with cross‑functional teams.

You will guide strategic accounts, monitor health and risk, and ensure successful adoption of Delphix solutions across customers. Travel as needed to build relationships and close deals.

Qualifications

• 8+ years in account management/customer success in a software company.
• Experience negotiating and closing customer contracts (renewals & expansion).
• History of success as a customer success manager, consultant, or account manager.
• Track record leading technical conversations and demonstrating value.
• Willingness to travel as needed.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts.
• Orchestrate relationships with clients to define value, increase adoption and retention.
• Partner with sales, engineers and services to expand Delphix usage.
• Discuss business terms with Economic Buyer to reinforce value and growth.
• Act as liaison for technical inquiries, issues or escalations with cross‑functional teams.
• Ensure client reference ability to support sales in expansions and closings.
• Facilitate executive‑level engagements such as value realization and strategy reviews.
• Measure customer success metrics and report progress internally and externally.
• Identify and manage escalations to drive action items to resolution.
• Develop strategic account plans for 100% consumption and growth.
• Know the market and competitors; identify new use cases.
• Manage renewal, health and risk forecasting for the client portfolio.

Skills

Account management

Renewals & expansion

Executive relationship management

Value realization

Risk management

Cross-functional collaboration

Public speaking

Travel readiness

Education

Bachelor's degree in Business/CS/IS or related field

Tools

Gainsight

PowerPoint

Job description

Perforce is seeking an Associate Manager of Customer Success to support Delphix customers in the central US region. You will drive value realization, manage executive relationships, and lead renewal and expansion opportunities while collaborating with cross‑functional teams.

You will guide strategic accounts, monitor health and risk, and ensure successful adoption of Delphix solutions across customers. Travel as needed to build relationships and close deals.