Senior Customer Success & Growth Manager

Perforce Software; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Retirement benefits

Life insurance

Wellness programs

Paid time off

Job summary

Perforce Software is seeking a Senior Customer Success Manager to support Delphix customers in the eastern US region. You will manage strategic accounts, drive renewals and expansion, and partner with sales, services, and engineering to maximize value and adoption.

You will engage executives, translate technical value to business outcomes, and lead cross-functional teams to resolve escalations. This role requires 8+ years in customer success/software and strong communication skills.

Qualifications

• Bachelor’s degree in business, CS, information systems or related field and work experience.
• 8+ years in account management or customer success in software.
• Experience negotiating and closing renewals and expansions.
• Proven track record in managing senior-level customer relationships.
• Ability to lead strategic conversations and align value with KPIs.

Responsibilities

• Establish and maintain relationships with key decision makers in assigned accounts.
• Orchestrate client relationships to define value, adoption and retention.
• Collaborate with regional sales, solutions engineers and services to identify expansion.
• Discuss economics with Economic Buyers to reinforce value and growth opportunities.
• Act as liaison for technical inquiries, coordinating with Support, Product, ENG as needed.
• Ensure references to support sales expansions and closing processes.
• Lead executive engagements for value assessment, strategy and reviews (EBRs).
• Measure customer KPIs and report progress internally and externally.
• Identify and manage escalations with cross-functional teams to drive resolution.
• Develop strategic account plans for 100% consumption and growth.

Skills

Account management

Renewals & expansion

Strategic conversations

Communication

Cross-functional collaboration

PowerPoint presentations

Education

Bachelor’s Degree in Business or related field

Tools

Gainsight

Job description

Perforce Software is seeking a Senior Customer Success Manager to support Delphix customers in the eastern US region. You will manage strategic accounts, drive renewals and expansion, and partner with sales, services, and engineering to maximize value and adoption.

You will engage executives, translate technical value to business outcomes, and lead cross-functional teams to resolve escalations. This role requires 8+ years in customer success/software and strong communication skills.