Enterprise Client Success Manager: Growth & ROI Leader

ServiceTitan, Inc.; California (MO); Hybrid; USD 93,000 - 139,000; Full time

Benefits offered by this job

Annual bonus

Equity

Flexible time off

Healthcare benefits

Job summary

ServiceTitan, Inc. is hiring an Enterprise Customer Success Manager to oversee a portfolio of Aspire’s largest enterprise accounts, driving product adoption, retention, and expansion as a trusted advisor.

You will partner with Sales, Implementation, Support, and Product to ensure customers realize maximum value from the Aspire platform, with a focus on strategic success plans, executive reviews, and expansion opportunities. Excellent communication and leadership are essential.

Qualifications

• 5+ years in customer success or account management, including 2+ years with enterprise accounts.
• Proven track record of retention and expansion in SaaS.
• Experience presenting to VP/C-level executives.
• Strong communication, project management and problem-solving skills.

Responsibilities

• Own end-to-end relationship for enterprise accounts post-implementation.
• Develop and execute strategic success plans aligned to business goals.
• Monitor health, usage, and churn risk; mitigate proactively.
• Lead executive business reviews to demonstrate ROI.
• Identify expansion opportunities with Sales (upsell and cross-sell).
• Relay customer feedback to Product and Engineering.
• Coordinate with Support and Implementation to resolve escalations.
• Maintain account records, health scores, and forecasts in Gainsight/Salesforce.
• Aim for retention, expansion, and high NPS.

Skills

Customer success

Account management

Executive presence

Communication

Project management

Problem solving

Salesforce

Gainsight

Enterprise accounts

Cross-functional collaboration

Tools

Salesforce

Gainsight

Job description

ServiceTitan, Inc. is hiring an Enterprise Customer Success Manager to oversee a portfolio of Aspire’s largest enterprise accounts, driving product adoption, retention, and expansion as a trusted advisor.

You will partner with Sales, Implementation, Support, and Product to ensure customers realize maximum value from the Aspire platform, with a focus on strategic success plans, executive reviews, and expansion opportunities. Excellent communication and leadership are essential.