Strategic Enterprise Customer Success Leader

SmartRecruiters, Inc.; San Diego (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

ServiceNow in San Diego seeks a Customer Success Executive to lead post-sales transformations in top accounts, aligning services to strategic goals and driving long-term value. You will partner with executive sponsors, guide business transformation delivery, and collaborate with internal teams and partners to ensure renewals and expansion.

The role requires deep experience in digital transformation, governance, and cross-functional leadership, with a focus on measurable outcomes and customer

Qualifications

• Extensive experience leading large-scale digital business transformations.
• Expertise in governance, strategy, and execution across cross-functional teams.
• Proven track record delivering scalable, repeatable customer success outcomes.

Responsibilities

• Own and lead the customer’s post-sales transformation and align ServiceNow offerings to customer goals.
• Partner with Account Executives to deliver integrated pre- and post-sales strategies for long-term value.
• Identify risks and develop strategies to overcome them and realize value.
• Guide KPIs: adoption, technical health, renewals, customer satisfaction, and expansion.
• Collaborate with ServiceNow leaders and incorporate customer feedback to drive improvement.
• Drive innovative solutions and foster a culture of learning within the team.

Skills

Executive stakeholder management

C-Level relationships

Digital transformation

AI integration experience

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow in San Diego seeks a Customer Success Executive to lead post-sales transformations in top accounts, aligning services to strategic goals and driving long-term value. You will partner with executive sponsors, guide business transformation delivery, and collaborate with internal teams and partners to ensure renewals and expansion.

The role requires deep experience in digital transformation, governance, and cross-functional leadership, with a focus on measurable outcomes and customer