Director of Customer Success: Strategic ROI & Growth

Salesforce, Inc.; Denver (CO); Sur place; USD 171 000 - 273 000; Plein temps

Résumé du poste

Salesforce, Inc. is seeking a Director-level Customer Success Manager to serve as a Strategic Value Partner for its most complex accounts.

You will drive comprehensive success strategies, align platform capabilities with business goals, and quantify ROI to support renewals and expansions. You will lead cross‑functional teams across Sales, Product, and Engineering, orchestrating initiatives that deliver measurable outcomes while mitigating strategic risks and ensuring platform stability for

Qualifications

• 7+ years in Customer Success or strategic leadership for SaaS/enterprise accounts.
• Experience with enterprise-level customers and leading cross-functional teams.
• Proven ability to translate business needs into technical outcomes and ROI.
• Knowledge of Sales Cloud and Service Cloud deployments is a plus.

Responsabilités

• Executive & ROI Engagement: own strategic success roadmaps and quantify ROI for renewals and expansion.
• Lead high-stakes, cross-functional programs across matrixed teams to solve enterprise challenges.
• Manage risk, incidents and AI governance with executive leadership during major events.
• Mentor account teams on enterprise environments and AI-augmented workflows.

Description du poste

Salesforce, Inc. is seeking a Director-level Customer Success Manager to serve as a Strategic Value Partner for its most complex accounts.

You will drive comprehensive success strategies, align platform capabilities with business goals, and quantify ROI to support renewals and expansions. You will lead cross‑functional teams across Sales, Product, and Engineering, orchestrating initiatives that deliver measurable outcomes while mitigating strategic risks and ensuring platform stability for