Senior Customer Success Director & ROI Champion

Salesforce, Inc.; Seattle (WA); Presencial; USD 171.000 - 273.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for our most complex enterprise accounts in the Seattle area.

In this high-visibility role, you will move beyond tactical management to align the platform with long-term business objectives and measurable ROI. You will lead cross-functional teams across Sales, Product, and Engineering, govern AI adoption, mentor account teams, and help renewals and expansions while maintaining our commitment to

Formación

• Strong track record in executive engagement and delivering strategic value.
• Experience leading large, cross-functional programs in a SaaS environment.
• Familiarity with AI governance and enterprise risk management.

Responsabilidades

• Build executive partnerships and strategic roadmaps; quantify ROI to drive renewals and expansion.
• Lead high-stakes, cross-functional initiatives across matrixed teams to solve enterprise challenges.
• Use analytics to address long-term risk and govern AI adoption during major incidents.
• Mentor account teams on enterprise environments and AI-augmented workflows.

Conocimientos

Executive communication

Stakeholder influence

SaaS / Enterprise sales experience

Sales Cloud / Service Cloud knowledge

AI governance awareness

Educación

Bachelor's degree in related field

Herramientas

Salesforce CRM

Revenue Cloud

Tableau

Einstein Analytics

Descripción del empleo

Salesforce, Inc. is seeking a Customer Success Manager, Director to serve as a Strategic Value Partner for our most complex enterprise accounts in the Seattle area.

In this high-visibility role, you will move beyond tactical management to align the platform with long-term business objectives and measurable ROI. You will lead cross-functional teams across Sales, Product, and Engineering, govern AI adoption, mentor account teams, and help renewals and expansions while maintaining our commitment to