Strategic Enterprise CSM - Renewals & Growth

Referment; New York (NY); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Referment, a global digital communications compliance company, is seeking a Customer Success Manager in New York. You will guide enterprise customers to measurable outcomes and translate compliance goals into results, owning customer health and collaborating with Product, R&D, Operations and Sales.

You will lead QBRs, build mutual success plans, drive renewals and expansions, and foster trusted relationships with senior stakeholders, turning data into proactive outreach.

Qualifications

• Experience in customer success or account management with enterprise B2B customers.
• Strong communication and executive engagement skills with senior stakeholders.
• Comfort owning health metrics and turning data into proactive outreach.
• Genuine interest in compliance technology or regulated industries.

Responsabilités

• Champion the customer voice across Product, R&D and Operations to maximize value and influence roadmap priorities.
• Own customer health metrics, proactively addressing risks to satisfaction, adoption and renewal.
• Drive end-to-end renewals and identify expansion opportunities, partnering with Sales on complex deals.
• Track and clearly communicate the status of critical support issues and escalations.
• Build trusted advisor relationships with decision makers, champions and economic buyers.
• Lead Quarterly Business Reviews and customer training sessions focused on outcomes and renewal readiness.
• Create Mutual Success Plans with clear objectives, success metrics and next steps.

Connaissances

Executive engagement

Customer health management

Renewals & expansions

Strategic advisory

Cross-functional collaboration

Description du poste

Referment, a global digital communications compliance company, is seeking a Customer Success Manager in New York. You will guide enterprise customers to measurable outcomes and translate compliance goals into results, owning customer health and collaborating with Product, R&D, Operations and Sales.

You will lead QBRs, build mutual success plans, drive renewals and expansions, and foster trusted relationships with senior stakeholders, turning data into proactive outreach.