Strategic Enterprise CSM | Growth, Renewals & Adoption

Ivo Inc.; New York (NY); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Compensation

Equity

Health & Wellness

Flexible Spending & Insurance

401(k) Program

Commuter Benefits

Unlimited PTO

Descrizione del lavoro

Ivo Inc. is seeking a Customer Success Manager in New York, joining a fast-growing startup that helps customers derive maximum value from its SaaS platform.

You will onboard, support, and guide customers through use cases and business objectives, serving as a trusted advisor and quarterback for assigned accounts. The role emphasizes renewal and upsell opportunities and strong customer relationships.

Competenze

• 3–6 years of experience in a SaaS customer success or account management role, with legal tech or legal professionals as a strong plus.
• Proven track record of working with mid-market to enterprise customers.
• Exceptional communication and interpersonal skills, with a professional presence.
• Strong understanding of customer success strategies, retention planning, and value-based selling techniques.

Mansioni

• Lead customer onboarding and create success plans tailored to goals.
• Serve as the primary contact for inquiries and resolve issues to maximize product usage.
• Own customer accounts and drive long-term retention and satisfaction; act as quarterback for assigned accounts.
• Provide product demonstrations and training to ensure customers become operators of the solution.
• Develop and present resources, best practices, and documentation; conduct regular business reviews.
• Create and implement recovery and growth plans to emphasize product value and secure renewals.
• Understand customer problems and environment to deliver tangible customer value.
• Act as a trusted advisor by building relationships and managing escalations across your portfolio.
• Drive user adoption of the platform across engagements to maximize usage.
• Voices of the customer: advocate key challenges internally to improve the product and service.

Conoscenze

Communication skills

Interpersonal skills

Customer success strategies

Retention planning

Value-based selling

Account management

Descrizione del lavoro

Ivo Inc. is seeking a Customer Success Manager in New York, joining a fast-growing startup that helps customers derive maximum value from its SaaS platform.

You will onboard, support, and guide customers through use cases and business objectives, serving as a trusted advisor and quarterback for assigned accounts. The role emphasizes renewal and upsell opportunities and strong customer relationships.