Strategic Enterprise CSM — Remote, Equity, Growth

Pendulum Intelligence, Inc.; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote work options

Unlimited PTO

Company holidays

Health benefits

401(k)

Job summary

Pendulum Intelligence, Inc. is seeking an Enterprise Customer Success Manager with 5+ years in B2B SaaS to own renewals, upsells, and retention across large enterprise accounts.

You will drive adoption, onboarding, and executive alignment, partnering closely with Sales to maximize Net Revenue Retention while expanding usage across marketing, risk, and security functions. Remote work options and comprehensive benefits are provided.

Qualifications

• 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS.
• Proven experience owning renewals and upsells as core responsibilities.
• Experience selling into and managing Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media).

Responsibilities

• Own full-cycle enterprise renewals from risk identification through contract execution.
• Maintain renewal forecasting and visibility into the expansion pipeline.
• Drive upsell and cross-sell opportunities across seats, modules, SKUs, and new buying centers.
• Partner with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR).
• Build and execute strategic account growth plans for each enterprise customer.
• Drive measurable platform adoption across global marketing and communications teams.
• Establish success plans aligned to customer objectives and executive KPIs.

Skills

Enterprise Renewals

Strategic Accounts

Upsell & Expansion

Executive Relationship Mgmt

Net Revenue Retention

Job description

Pendulum Intelligence, Inc. is seeking an Enterprise Customer Success Manager with 5+ years in B2B SaaS to own renewals, upsells, and retention across large enterprise accounts.

You will drive adoption, onboarding, and executive alignment, partnering closely with Sales to maximize Net Revenue Retention while expanding usage across marketing, risk, and security functions. Remote work options and comprehensive benefits are provided.