Strategic Enterprise CSM — Growth & Executive Alignment

Signifyd; Northern (KY); Hybrid; USD 165,000 - 180,000; Full time

Benefits offered by this job

401K Match

Stock Options

Annual bonus or commissions

Paid parental leave

Job summary

Signifyd is seeking a Principal CSM to oversee the success of our most complex accounts. You will own the customer journey from onboarding to growth, aligning Signifyd products with client objectives and driving long-term value.

You will partner with Sales, Implementation, Risk, and Product teams to expand Signifyd’s footprint and ensure outcomes that matter to executives across customer organizations.

Qualifications

• 5+ years in senior roles with enterprise SaaS deployment or program management for large, strategic customers.
• Background in payments, fraud, and/or e‑commerce is preferred.
• Experience building relationships with senior customer executives.

Responsibilities

• Own end-to-end customer relationship and onboarding for strategic accounts.
• Identify and engage senior stakeholders; drive discovery and change sessions.
• Develop long-term growth plans with customers and Signifyd as a strategic partner.
• Coordinate cross-functional teams to resolve issues and deliver outcomes.
• Deliver value through executive-level business reviews and growth opportunities.
• Travel 30%+ as needed to engage customers and events.

Skills

Enterprise SaaS

Executive presence

Relationship building

Sales acumen

Program management

Stakeholder communication

Job description

Signifyd is seeking a Principal CSM to oversee the success of our most complex accounts. You will own the customer journey from onboarding to growth, aligning Signifyd products with client objectives and driving long-term value.

You will partner with Sales, Implementation, Risk, and Product teams to expand Signifyd’s footprint and ensure outcomes that matter to executives across customer organizations.