Strategic Enterprise CSM Lead

United States Digital Space LLC; Chicago (IL); Hybrid; USD 97,000 - 190,000; Full time

Job summary

the company in Chicago is seeking a Senior Customer Success Manager to guide Enterprise accounts through complex journeys, boosting retention and revenue realization. You will act as the strategic liaison across Sales, Product, and Services, mentoring teammates and driving cross-functional collaboration.

You will build deep relationships with senior stakeholders, understand intricate technical environments, and navigate global account teams to deliver measurable impact in high-pressure

Qualifications

• 7–10+ years in a technical customer-facing role
• Accountability for customer health and revenue realization for Enterprise accounts
• Excellent verbal and written communication across diverse audiences (developers to C-suite)
• Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Responsibilities

• Proactively identify and mitigate risks in technically complex Enterprise accounts, advising on operational strategies and best practices.
• Conduct comprehensive business reviews for Enterprise accounts, align with senior leaders, and champion mutual success plans.
• Drive cross-functional development of account strategy to maximize lifetime value, retention, and revenue realization.
• Track progress against outcomes, provide forecasts to senior leadership, and identify opportunities with presales teams.
• Maintain clean data in internal systems to enable accurate territory analysis and leverage AI to enhance engagement.

Skills

Technical customer-facing experience

Executive stakeholder communication

Accountability for health & revenue

Educational background in CS/STEM

Education

Bachelor’s degree in Computer Science, STEM, or equivalent

Job description

the company in Chicago is seeking a Senior Customer Success Manager to guide Enterprise accounts through complex journeys, boosting retention and revenue realization. You will act as the strategic liaison across Sales, Product, and Services, mentoring teammates and driving cross-functional collaboration.

You will build deep relationships with senior stakeholders, understand intricate technical environments, and navigate global account teams to deliver measurable impact in high-pressure