Senior Customer Success Engineer — Identity Security

Opal, Inc; United States; A distancia; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Opal, Inc. is seeking a Senior Customer Success Engineer to own the post-sale technical experience for enterprise customers. You’ll implement, troubleshoot, and teach teams to run Opal confidently, working closely with the Strategic CSM to stay close to product and code.

You’ll lead technical deployments, drive adoption, author runbooks and docs, and shape playbooks that improve support and implementation processes across the organization.

Formación

• 5+ years in a customer-facing technical role.
• Strong knowledge of identity and access management (SSO, SAML, OIDC, OAuth).
• Experience with cloud providers (AWS, Azure, GCP) and IaC.
• Experience with ticketing and docs platforms; ability to author runbooks and guides.
• Excellent written and verbal communication; startup experience a plus.

Responsabilidades

• Be the technical support lead for enterprise customers.
• Drive technical adoption and enablement across teams.
• Lead customer implementations from kickoff to go-live.
• Write public documentation, runbooks and troubleshooting guides.
• Build the support and implementation playbook with tooling.
• Close the loop with product and engineering on feedback and fixes.

Conocimientos

Customer-facing

Access management

Security SaaS

Cloud infrastructure

Herramientas

Zendesk

Jira

Linear

Descripción del empleo

Opal, Inc. is seeking a Senior Customer Success Engineer to own the post-sale technical experience for enterprise customers. You’ll implement, troubleshoot, and teach teams to run Opal confidently, working closely with the Strategic CSM to stay close to product and code.

You’ll lead technical deployments, drive adoption, author runbooks and docs, and shape playbooks that improve support and implementation processes across the organization.