Strategic Enterprise CSM: Growth & Retention Leader

Lifted; Oregon; Hybrid; USD 99,000 - 140,000; Full time

Benefits offered by this job

Comprehensive medical coverage for you

Unlimited PTO

401(k) plan with matching

12 weeks of paid parental leave

Job summary

Lifted is seeking a dynamic Strategic Customer Success Manager to partner with our Fortune 100 clients and help them achieve Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record managing large, complex enterprise relationships, driving proactive growth, and delivering executive-level value.

You will serve as trusted advisor, own retention, forecast spend, identify expansion opportunities, and collaborate across Sales, Talent

Qualifications

• 7+ years of experience in Customer Success Management with direct ownership of revenue retention targets for large, complex Fortune 100 enterprise accounts.
• Experience managing complex, multi-service accounts (e.g., AOR, EOR, Staff Augmentation, Managed Services) rather than single-SKU relationships.
• Experience with consumption-based business models; background in HR tech, Talent Acquisition, Staffing, or VMS/MSP industries a plus.
• Proven track record of exceeding revenue retention and growth KPIs with strong commercial and business acumen.
• Skilled at proactively generating net-new account growth, not just responding to inbound requests.
• Strong consultative and discovery skills, with the ability to translate findings into compelling, executive-ready value communication.

Responsibilities

• Serve as the primary, trusted advisor to our Fortune 100 customers, managing multi-faceted contingent workforce programs.
• Deliver high-touch support by taking direct action on the customer's behalf, including posting jobs and sending offers.
• Proactively build trusted relationships across all levels of the customer organization, including executives.
• Own retention and churn mitigation of existing spend with accurate internal forecasting.
• Identify and pursue net-new expansion opportunities while hitting monthly revenue and retention targets.
• Lead business reviews tailored to all levels of the customer's organization.

Skills

Customer Success Management

Fortune 100 experience

Revenue retention

Strategic thinking

Executive communication

Job description

Lifted is seeking a dynamic Strategic Customer Success Manager to partner with our Fortune 100 clients and help them achieve Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record managing large, complex enterprise relationships, driving proactive growth, and delivering executive-level value.

You will serve as trusted advisor, own retention, forecast spend, identify expansion opportunities, and collaborate across Sales, Talent