Strategic Enterprise CS Leader — Fortune 100 Growth

Remote; San Francisco (CA); Presencial; USD 140.000 - 190.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical coverage

Unlimited PTO

401(k) matching

Paid parental leave

Resumo da vaga

Lifted seeks a strategic Customer Success Manager to partner with Fortune 100 clients, driving retention, growth, and value realization from the Lifted platform. You will manage multi-service contingent programs, engage senior stakeholders, and lead executive business reviews while expanding account footprint.

Ideal candidates have extensive enterprise CS experience, strong consultative skills, and a proven ability to forecast spend and mitigate churn.

Qualificações

• 7+ years in Customer Success Management with revenue retention ownership
• Experience managing multi-service enterprise accounts (AOR, EOR, staff augmentation, MSP)
• Background in HR tech, talent acquisition, staffing, or VMS/MSP is a plus
• Proven track record of exceeding retention and growth KPIs
• Strong consultative and discovery skills for executive-level storytelling
• Ability to tailor value messaging to various personas
• Excellent executive presence and experience leading QBRs across org levels

Responsabilidades

• Serve as trusted advisor to Fortune 100 customers managing multi-faceted contingent programs
• Provide white-glove, high-touch support including posting jobs, pre-screening talent, and offers
• Build and maintain engagement across all levels of the customer organization
• Own retention and churn mitigation with accurate internal forecasting
• Lead business reviews tailored to hiring managers to executives
• Identify and pursue net-new expansion opportunities to hit revenue targets
• Translate customer insights into a value narrative tied to Lifted initiatives
• Collaborate with Sales, Talent Services, Support, Marketing, Product and Engineering
• Provide training on talent sourcing/management and Lifted configurations

Conhecimentos

Fortune 100 experience

Strategic account management

Revenue retention

Executive communication

Cross-functional collaboration

Growth mindset

Travel willingness

Descrição da vaga

Lifted seeks a strategic Customer Success Manager to partner with Fortune 100 clients, driving retention, growth, and value realization from the Lifted platform. You will manage multi-service contingent programs, engage senior stakeholders, and lead executive business reviews while expanding account footprint.

Ideal candidates have extensive enterprise CS experience, strong consultative skills, and a proven ability to forecast spend and mitigate churn.