Strategic Enterprise CSM - Growth & Adoption

Onshape; Boston, Northern (MA, KY); Hybrid; USD 122,000 - 155,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with employer match

Commuter subsidy

Job summary

Onshape in Boston, MA is seeking a Strategic Customer Success Manager to own the post-sale relationship with our largest enterprise customers. You will drive deployment, adoption, value realization, renewal, expansion, and advocacy across complex programs.

You will build executive-level success plans, map organizational dynamics, coordinate a unified Onshape team, and identify expansion opportunities while turning customer outcomes into measurable business value. Travel up to 20% may be required.

Qualifications

• 5+ years of enterprise Customer Success or similar role.
• Experience improving adoption, retention, or growth in a B2B SaaS environment.
• Ability to communicate business value credibly with leaders and stakeholders.
• Strong program and project leadership for complex deployments.

Responsibilities

• Own the strategic post-sale relationship for enterprise customers.
• Lead executive reviews and coordinate cross-functional teams.
• Identify opportunities to expand Onshape’s impact within accounts.
• Drive adoption, value realization, renewals, and advocacy.

Skills

Executive presence

Cross-functional influence

Program leadership

Analytical judgment

Customer success

B2B SaaS experience

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Jira

Zendesk

ChurnZero

Job description

Onshape in Boston, MA is seeking a Strategic Customer Success Manager to own the post-sale relationship with our largest enterprise customers. You will drive deployment, adoption, value realization, renewal, expansion, and advocacy across complex programs.

You will build executive-level success plans, map organizational dynamics, coordinate a unified Onshape team, and identify expansion opportunities while turning customer outcomes into measurable business value. Travel up to 20% may be required.