Strategic Mid-Market CSM | Equity & Growth

ScOp Venture Capital LLC.; Santa Barbara, Northern (CA, KY); Hybrid; USD 105,000 - 145,000; Full time

Benefits offered by this job

Significant equity

Ground floor impact

In-person role

Job summary

Unwrap.ai is hiring a Mid-Market Customer Success Manager to own relationships from startups to Fortune 500, ensuring maximum value from our platform. You’ll manage implementation, training, renewals, and expansions while building helpful guides and best practices to empower users.

You will collaborate with cross-functional teams to relay customer feedback and drive ongoing product improvements, with equity opportunities and a real chance to shape our growth in Santa Barbara.

Qualifications

• 2–5 years in a Mid-Market or Enterprise CS or Account Management role, ideally SaaS/AI products.
• Proven track record of delighting customers and driving retention, renewals, and expansion.
• Proven success as a trusted strategic adviser to both technical and non-technical stakeholders.
• Curious, empathetic, and able to handle challenging situations with grace.
• Able to translate feedback into insights to drive improvements at scale.
• Thrives in a fast-paced startup and can directly impact product and customer experience.
• Located in or willing to relocate to Santa Barbara and prefer in-person work.

Responsibilities

• Own relationships across a wide range of customers—from startups to Fortune 500—ensuring value from our platform.
• Oversee implementation, training, renewal, and expansion processes.
• Create clear resources like guides, FAQs, and best practices to empower users.
• Collaborate with teams across Unwrap and relay feedback to drive platform improvements.
• Help product and engineering teams build what customers want by prioritizing needs.

Skills

Customer success

Account management

SaaS experience

Strategic advisor

Relationship building

Job description

Unwrap.ai is hiring a Mid-Market Customer Success Manager to own relationships from startups to Fortune 500, ensuring maximum value from our platform. You’ll manage implementation, training, renewals, and expansions while building helpful guides and best practices to empower users.

You will collaborate with cross-functional teams to relay customer feedback and drive ongoing product improvements, with equity opportunities and a real chance to shape our growth in Santa Barbara.