Strategic Enterprise CSM: AI-Driven Growth & Exec Partners

Cordial; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Full health coverage

Competitive compensation

Paid parental leave

Unlimited time off

Fully remote team

Job summary

Cordial in New York seeks a Senior Client Success Manager to serve as the strategic advisor and executive relationship owner for a portfolio of enterprise clients. You will connect clients’ business goals with Cordial’s platform and drive long-term success.

You will lead executive engagements, shape the strategic roadmap, own renewals and upsells, and apply AI-driven marketing strategies while coordinating with Solutions, Product, and Engineering to deliver measurable outcomes.

Qualifications

• Experience in enterprise SaaS client success.
• 7+ years in an enterprise client-facing role at a SaaS company.
• Own renewals and upsells throughout a portfolio.
• Proven track record with VP/C-suite relationships.
• Experience applying AI in marketing technology.

Responsibilities

• Lead executive engagement with client leadership and drive strategic conversations.
• Develop and maintain forward-looking success plans aligned to business priorities and Cordial capabilities.
• Own the full commercial relationship including renewals, upsells, forecasting, and revenue retention.
• Manage escalations and coordinate with Solutions, Product, and Engineering to ensure timely resolution.
• Represent CS cross-functionally to inform product and go-to-market roadmap.
• Stay abreast of AI-driven features and translate into client value.

Skills

Executive engagement

Strategic roadmap

Renewals upsells

AI strategy

Escalation management

Cross-functional

C-suite relationships

Portfolio ownership

Communication skills

Data architecture

Enterprise SaaS

Email marketing

Marketing technology

JIRA

Harvest

AI in marketing

Education

Bachelor's degree or equivalent experience

Tools

JIRA

Harvest

Job description

Cordial in New York seeks a Senior Client Success Manager to serve as the strategic advisor and executive relationship owner for a portfolio of enterprise clients. You will connect clients’ business goals with Cordial’s platform and drive long-term success.

You will lead executive engagements, shape the strategic roadmap, own renewals and upsells, and apply AI-driven marketing strategies while coordinating with Solutions, Product, and Engineering to deliver measurable outcomes.