Strategic Enterprise CSM — AI Platform Growth

Pigment; New York (NY); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation package

Generous time off

New offices in major cities

High-end equipment

Job summary

Pigment, based in New York, seeks a Customer Success Manager to ensure high adoption and business value for our Enterprise customers. This role involves managing implementations, navigating various departments, and delivering impactful presentations.

Ideal candidates have at least 3 years of experience in customer success or account management within a software/SaaS environment and possess strong executive relationship-building skills. Pigment champions innovation in business planning, offering a competitive compensation package and generous time off.

Qualifications

• 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
• Proven experience managing Enterprise-level accounts and driving customer adoption.
• Ability to build strong C-level executive relationships.

Responsibilities

• Ensure high level of adoption and business value for customers.
• Manage customer implementations and deliver training.
• Navigate through multiple departments to expand use cases.

Skills

Customer Success Management

Account Management

Presentation Skills

Strategic Thinking

Technical Solution Explanation

Education

BA/BS degree

MBA or relevant advanced degree

Job description

Pigment, based in New York, seeks a Customer Success Manager to ensure high adoption and business value for our Enterprise customers. This role involves managing implementations, navigating various departments, and delivering impactful presentations.

Ideal candidates have at least 3 years of experience in customer success or account management within a software/SaaS environment and possess strong executive relationship-building skills. Pigment champions innovation in business planning, offering a competitive compensation package and generous time off.