Enterprise Customer Success Manager - AI SaaS Growth

Pigment; Austin (TX); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation package

Generous time off policy

High-end equipment

Job summary

Pigment is seeking a Customer Success Manager in Austin, Texas, to ensure high adoption and business value for Enterprise accounts. The role requires a BA/BS degree, 3 years of experience in customer success within a SaaS company, and proven account management skills. The compensation package includes a salary range of $150,000 - $165,000 OTE, generous time off, and opportunities for high-end equipment. Pigment promotes teamwork, ambition, and empathy in its diverse work environment.

Qualifications

• 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
• Proven track record of managing a high-volume of Enterprise-level accounts.
• Strong ability to build relationships with C-level executives.

Responsibilities

• Ensure customers achieve high adoption and business value from using Pigment.
• Manage customer implementations and deliver presentations.
• Develop deep product expertise and work closely with the product team.

Skills

Customer relationship management

Enterprise account management

Presentation skills

Empathy and communication

Education

BA/BS degree

MBA or relevant advanced degree

Job description

Pigment is seeking a Customer Success Manager in Austin, Texas, to ensure high adoption and business value for Enterprise accounts. The role requires a BA/BS degree, 3 years of experience in customer success within a SaaS company, and proven account management skills. The compensation package includes a salary range of $150,000 - $165,000 OTE, generous time off, and opportunities for high-end equipment. Pigment promotes teamwork, ambition, and empathy in its diverse work environment.