Enterprise Customer Success Manager, AI Planning Platform

Pigment; Austin (TX); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation package

Generous time off and parental leave

High-end equipment for work

Job summary

Pigment in Austin is seeking a Customer Success Manager to drive high adoption and value for Enterprise accounts. You will manage implementations, build relationships with executive sponsors, and deliver presentations and best practices. The ideal candidate has a BA/BS degree and 3+ years in customer success within a SaaS environment. The position offers a salary range of $150,000 - $165,000, along with generous time off and a dynamic work environment.

Qualifications

• 3 years of experience in customer success, account management, or a similar role within a software/SaaS company.
• Proven track record of effectively managing a high-volume of Enterprise-level accounts.

Responsibilities

• Manage customer implementations of Pigment, ensuring high adoption.
• Develop trusted advisor relationships with executive sponsors.
• Deliver presentations and trainings, provide best practices.

Skills

Customer relationship management

Account management

Presentation skills

Empathy

Education

BA/BS degree

MBA or relevant advanced degree (preferred)

Job description

Pigment in Austin is seeking a Customer Success Manager to drive high adoption and value for Enterprise accounts. You will manage implementations, build relationships with executive sponsors, and deliver presentations and best practices. The ideal candidate has a BA/BS degree and 3+ years in customer success within a SaaS environment. The position offers a salary range of $150,000 - $165,000, along with generous time off and a dynamic work environment.