Strategic CSM: Adoption & Growth

LogicMonitor; Austin (TX); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Parental leave

Wellness programs

Unlimited vacation

Employee Assistance Program

Job summary

LogicMonitor is seeking a Customer Success Manager in the Austin area. You will own the end-to-end relationship for assigned accounts, driving adoption, value delivery, and renewal readiness.

The role partners with Account Executives to identify growth opportunities and acts as the main liaison between customers and cross-functional teams. You will engage with senior stakeholders, manage risk, and ensure long-term outcomes of the LogicMonitor platform while operating in a hybrid work model in or

Qualifications

• Bachelor's degree preferred, with emphasis on technical fields such as CS or CIS
• 3+ years in Customer Success, Account Management, or related SaaS roles
• Understanding of IT infrastructure, cloud, or observability concepts

Responsibilities

• Own end-to-end customer relationships for assigned accounts
• Lead adoption and ongoing value delivery with customers
• Build relationships with senior and executive stakeholders
• Proactively manage account health, risk, and renewal readiness
• Lead business reviews and value-based conversations
• Partner with Account Executives to identify growth opportunities
• Act as escalation point for complex customer issues
• Advocate for the customer across Product, Support, and Services teams

Skills

SaaS account mgmt

Stakeholder engagement

IT infrastructure knowledge

Education

Bachelor's degree

Job description

LogicMonitor is seeking a Customer Success Manager in the Austin area. You will own the end-to-end relationship for assigned accounts, driving adoption, value delivery, and renewal readiness.

The role partners with Account Executives to identify growth opportunities and acts as the main liaison between customers and cross-functional teams. You will engage with senior stakeholders, manage risk, and ensure long-term outcomes of the LogicMonitor platform while operating in a hybrid work model in or