Strategic Enterprise CSM - AI Code Review Platform

CodeRabbit; San Francisco (CA); On-site; USD 125,000 - 225,000; Full time

Benefits offered by this job

Competitive salary

Equity

Professional development opportunities

Job summary

CodeRabbit, located in San Francisco, seeks an exceptional Enterprise Customer Success Manager to enhance customer satisfaction with their AI-driven code review platform. The role involves building relationships, driving engagement, and advocating for customer needs. Ideal candidates will have at least 5 years in customer success, technical knowledge, and excellent communication skills. We offer competitive salary and benefits, aiming for an OTE of $125,000 - $225,000.

Qualifications

• At least 5 years of experience in customer success or account management.
• Comfortable with various sales methodologies such as MEDDPICC.
• Ability to establish trust at the CxO level.

Responsibilities

• Build strong relationships with customers and understand their objectives.
• Drive engagement and adoption throughout the customer journey.
• Champion customer needs internally and influence product roadmap.

Skills

Customer Obsession

Technical competency

Excellent communication skills

Strong knowledge of customer success

Ability to travel

Tools

Git

GitHub

VS Code

Job description

CodeRabbit, located in San Francisco, seeks an exceptional Enterprise Customer Success Manager to enhance customer satisfaction with their AI-driven code review platform. The role involves building relationships, driving engagement, and advocating for customer needs. Ideal candidates will have at least 5 years in customer success, technical knowledge, and excellent communication skills. We offer competitive salary and benefits, aiming for an OTE of $125,000 - $225,000.