Enterprise Customer Success Manager, Americas

CodeRabbit; Boston (MA); On-site; USD 125,000 - 215,000; Full time

Benefits offered by this job

Competitive salary

Equity

Benefits

Job summary

CodeRabbit, the leading AI code review platform, seeks an Enterprise Customer Success Manager to join our Americas team. You’ll own the full customer journey from kickoff to renewal and expansion, building trusted relationships with both technical and business stakeholders.

As a founding member of the CS team, you will champion customer needs, drive adoption, and educate customers on maximizing value from CodeRabbit’s platform, collaborating with product and sales to align on outcomes.

Qualifications

• 5+ years in customer success or account management.
• Technical competency to understand CodeRabbit’s software.
• Customer obsession and problem-solving mindset.
• Experience with negotiations and procurement processes.
• Familiar with modern software development practices and ecosystems.

Responsibilities

• Build strong, meaningful relationships with customers and understand objectives.
• Drive engagement and adoption across the full customer journey.
• Own book of business including renewals and expansions.
• Become a product expert and educate customers on best usage.
• Present periodic reviews to customer leadership.

Skills

Customer success

Account management

Technical understanding

Negotiations

MEDDPICC

SPICED

Command of Message

CxO relationships

English fluency

Travel readiness

Tools

GitHub

CI/CD

VS Code

Git

Job description

About CodeRabbit

CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.

We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.

Role Overview

At CodeRabbit, we seek an exceptional, passionate Enterprise Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive.

Key Responsibilities

• Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
• Drive engagement and adoption throughout the full customer journey
• Own a book of business to include renewals and expansion opportunities
• Become a product expert and understand all components of CodeRabbit
• Educate customers on the best product usage, ensuring they maximize the value out of it
• Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
• Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
• Own customer-facing communications to ensure a professional and concise message
• Develop and present periodic reviews to customer leadership

Qualifications

• At least 5 years of experience in customer success or account management
• Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
• Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
• Strong knowledge of the customer success space, including experience with negotiations and procurement processes
• Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
• Ability to establish trust at the CxO level as well as with software development practitioners
• Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
• Excellent communication skills: business fluency in spoken and written English
• Ability to travel about 25% of the time to meet with customers

Nice to Have

• Experience with code review processes and tools
• Familiarity with AI, software developer, and open source technologies
• Experience with GTM at early-stage, high-growth, VC-backed startups
• Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
• Experience with major cloud providers and cloud-native technologies
• Familiarity with observability, RCA, and debugging practices

Our Values

• Collaborative Humans: Prioritizing collective intelligence
• Fearless Innovators: Turning obstacles into growth opportunities
• Persistent, Passionate Developers: Thriving on complex, long-term challenges
• Impact-Driven Creators: Crafting intuitive tools for developers
• Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

What we offer

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities

Base pay range for this role is $125k-215k. Actual salary will be based on job-related skills, experience, and location.

Compensation Range: $125K - $215K

CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.