Senior Enterprise CSM - AI Code Review Platform

Doist; San Francisco (CA); On-site; USD 125,000 - 215,000; Full time

Job summary

CodeRabbit seeks an exceptional Enterprise Customer Success Manager to join our Americas team and own the full customer journey from kickoff to renewal. You will build relationships, drive adoption, and advocate for customers while collaborating with product and sales.

As a founding member of the customer success team, you will champion customer needs, educate users on best practices, and influence the product roadmap. Travel about 25% is required.

Qualifications

• At least 5 years of experience in customer success or account management.
• Technical competency to understand CodeRabbit’s software and engage technical stakeholders.
• Strong knowledge of customer success practices including negotiations and procurement.
• Ability to travel about 25% of the time to meet with customers.

Responsibilities

• Build strong relationships with customers and understand their objectives.
• Drive engagement and adoption across the full customer journey.
• Own a book of business including renewals and expansions.
• Educate customers on best product usage to maximize value.
• Develop and present periodic reviews to leadership.

Skills

Customer success

Account management

Negotiations

Procurement

MEDDPICC

SPICED

Command of Message

CxO engagement

Technical empathy

Job description

CodeRabbit seeks an exceptional Enterprise Customer Success Manager to join our Americas team and own the full customer journey from kickoff to renewal. You will build relationships, drive adoption, and advocate for customers while collaborating with product and sales.

As a founding member of the customer success team, you will champion customer needs, educate users on best practices, and influence the product roadmap. Travel about 25% is required.