Strategic Enterprise CSM — Aerospace & AI

nTop; United States; On-site; USD 177,000 - 224,000; Full time

Benefits offered by this job

Equity

Job summary

nTop is seeking a Principal Customer Success Manager to own strategic relationships with leading aerospace, propulsion, and energy customers. You’ll shepherd renewal programs, onsite engineering sprints, and multi-year partnerships, aligning customers with nTop’s AI and digital engineering roadmap.

The role requires deep post-sale understanding of engineering software, executive presence, and the ability to drive platform adoption, pricing transitions, and expansion opportunities across complex

Qualifications

• 8+ years in customer success or strategic accounts with renewals of $1M+.

Responsibilities

• Own a strategic book of nTop's accounts and manage renewal and growth.

Skills

Renewals ownership

Enterprise SaaS

Strategic account management

Post-sale engineering software

Executive presence

Program management

Travel willingness

Education

Engineering/Physics/Applied Math/CS/Materials science degree

Job description

nTop is seeking a Principal Customer Success Manager to own strategic relationships with leading aerospace, propulsion, and energy customers. You’ll shepherd renewal programs, onsite engineering sprints, and multi-year partnerships, aligning customers with nTop’s AI and digital engineering roadmap.

The role requires deep post-sale understanding of engineering software, executive presence, and the ability to drive platform adoption, pricing transitions, and expansion opportunities across complex