Strategic Enterprise CSM — Adoption & Growth

Workday; San Francisco (CA); Hybrid; CAD 179,000 - 268,000; Full time

Job summary

Workday is seeking a Senior Customer Success Manager in San Francisco to drive value for enterprise customers on the Workday Adaptive Planning journey. You will partner with Sales, Services, and Product to ensure successful outcomes across pre-sales and post-sales activities.

The role requires a customer-focused leader who can manage complex relationships, deliver tailored success plans, and guide adoption of our planning solutions. Travel up to 30% is expected.

Qualifications

• 10+ years in a customer facing services role (consulting or account management) with issue resolution and escalation at executive levels.
• 1+ years project management experience with Workday HCM, Payroll, or Financials.

Responsibilities

• Coordinate the customer relationship end-to-end across multiple stakeholders.
• Liaise between product management and customers to communicate the Workday roadmap and its impact.
• Develop customer success plans with defined success factors, metrics, and risk mitigation.
• Prioritize and resolve customer concerns and blockers to adoption and retention.
• Foster two-way communication and collaborate with Sales, Services and Product teams.

Skills

Customer management

Executive communication

Cross-functional collaboration

Project management

Education

Bachelor degree or equivalent

Tools

Workday HCM

Workday Payroll

Workday Financials

Job description

Workday is seeking a Senior Customer Success Manager in San Francisco to drive value for enterprise customers on the Workday Adaptive Planning journey. You will partner with Sales, Services, and Product to ensure successful outcomes across pre-sales and post-sales activities.

The role requires a customer-focused leader who can manage complex relationships, deliver tailored success plans, and guide adoption of our planning solutions. Travel up to 30% is expected.