Strategic Enterprise CS Manager, Restaurant Tech Growth

ATOMS Careers page; Los Angeles (CA); On-site; USD 122,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Equity eligibility

Annual bonus

Job summary

Otter seeks an Enterprise Customer Success Manager to lead a portfolio of global enterprise accounts, driving value through strategic partnership, data-driven insights, and deep product knowledge. You will act as a trusted advisor, helping top customers thrive in online ordering and restaurant technology.

You will own relationships, guide product improvements on key calls, and work to expand the partnership while ensuring retention and profitability.

Qualifications

• 5+ years in Customer Success or related enterprise roles.
• Proven success managing enterprise accounts and complex relationships.
• Deep understanding of restaurant tech, hospitality, or food delivery ecosystems.
• Strong communication and stakeholder management skills.

Responsibilities

• Drive Revenue & Retention: own full lifecycle across enterprise accounts.
• Strategic Partnership: act as trusted advisor to top customers.
• Industry Expertise: leverage restaurant tech insights to inform solutions.
• Commercial Impact: identify upsell opportunities with data-driven insights.
• Problem Solving: understand restaurant operations and financials to deliver value.
• Customer Advocacy: track metrics and guide product improvements on calls.
• Relationship Management: build authentic relationships and negotiate outcomes.

Skills

Enterprise CS

Account Mgmt

Strategic consulting

Communication

Data-driven

Cross-functional

Restaurant tech knowledge

Job description

Otter seeks an Enterprise Customer Success Manager to lead a portfolio of global enterprise accounts, driving value through strategic partnership, data-driven insights, and deep product knowledge. You will act as a trusted advisor, helping top customers thrive in online ordering and restaurant technology.

You will own relationships, guide product improvements on key calls, and work to expand the partnership while ensuring retention and profitability.